Customer Reviews:
Honestly - the worst customer service ever!! DO NOT BUY A DELL.......2007-01-05
I would give this product negative stars if I could. My advice, buy an Apple, their customer service is unmatched by any other I have experienced.
I have 3 Dells, nearly all the same system. My problems started with the last one purchased. From the moment of setting it up, it NEVER worked properly. We called the tech support - and the nightmare began!!
Now I have issue with any company who makes a majority of their money in an American market, whose entire sales staff is all American, or at least speaks without accents, and then suddenly when you call tech support with your valid issues you are only speaking to foreigners with such heavy accents and very little regard for American customs and ways of life.
Dell out-sources all of their tech support to India and now the Philippines, which are two countries that are far more economically depressed than ours. This becomes an apparent issue when you are trying to solve a serious tech problem and you are met with the attitude of being a spoiled and ungrateful American, and treated as if your valid problem is trivial. I chalk this up to the fact that what you spend on your computer as one purchase takes them a huge amount of time to earn. I could be wrong, but after dealing with the tech support for over two years, I feel as if I am experienced enough to make that call.
Another issue that is painfully apparent when dealing with the out-sourced tech support is that the accents are so heavy that it is very hard to understand what they want you to do, and when you repeatedly ask them to repeat themselves, they take offense. I often find myself telling them my phone has an awful connection and to please spell what they are saying. I never want to offend anyone, and usually on the phone with tech support I often feel as if my valid requests of speaking slowly and loudly and spelling do indeed offend them, and thus the quality of service dramatically decreases. I become frustrated, as do they. I don't blame the innocent support staff, they are just doing their job to the best of their ability and are human. I blame Dell for not providing the proper training for these people, if they are to troubleshoot the American market, perhaps not only computer classes are relevant, but to ease the stress of their staff, accent reducing classes would be appropriate. I have heard they may have begun that, but for this product loyal consumer it is a bit too late.
Honestly, that is just the tip of the iceberg, more a point of frustration. And if you purchase a Dell and it has any sort of issue, you will end up feeling as if you are on the Titanic and are slowly sinking to the demise of your pocketbook and sanity.
To make an extremely long story short, we bought a Dell that never worked properly, and were told that if trouble-shooting did not work that we could return it. While talking to tech support we were treated as if we didn't know how to turn it on, and were talked down to on well over 100 phone calls with tech support. Out drama began on the first day of setup and has not ended, and our warranty expired 3 months ago with the same case number as the first day of setup. Ridiculous. We were lied to, made false promises, told a million different things, insulted, and we spent about $1500 for the privilege.
We were told that there was nothing wrong with it, that it was us, 4 months and 30 phone calls later it was diagnosed with a bad motherboard. Still didn't work, again we were told firmly that it was not the computer but rather the user, 2 more months and at least 30 more phone calls it was diagnosed as a bad hard drive. Still never worked properly and ever since they replaced the hard drive they will not do anything else, claiming that the motherboard and hard drive are the computer and that there couldn't be anything else wrong - except for the user. I reminded them that they repeatedly told us that if the troubleshooting was not successful we could return the unit - and they had the audacity to tell us we were over our time and that returns need to be within the first 14 days, when we made the original complaint we were well within it!! Talk about pissed off!! We gave them the benefit of the doubt and did as they asked, we were treated as if our heads were firmly planted up our rear ends, we were told that someone would get back to us - and they never did (we heard this at least 75 times). We escalated the case - twice and were met with worse service.
Having the same case number since before my warranty expired allows the warranty to continue coverage - but no one will call back, as our issue is so great that they send us to several different departments. As soon as the warranty expired on all other issues, they stopped responding to the same one we have had since the very first day. The last week of October I left no less than 20 messages via email and voice mail with 3 different people and to date have still not received a phone call back, and most were with the people that the case had been escalated to, who are supposed to be professional and extremely qualified. My warranty expired on October 26th while actively dealing with the original issue. I have written letters, I have made phone calls, I have done as much as I have he time to do - and they have never replied. AWFUL!!
If you purchase a Dell and it has any kind of issue, you are in for a world of frustration. Like I said, we have 3, and the last one was a horrible experience, the first two never had a problem. I would never purchase another product by Dell. If I could afford to take out a full page ad in the New York Times for a year, I would do it to warn others of this horrible company.
If I had been paid a modest wage for the time I wasted dealing with tech support over this computer, I could have easily afforded to purchase a brand new, fully loaded, all the bells and whistles, wonderful customer service with an Apple computer, and still had money left over for a spa day and shopping spree. Plus I wouldn't have pissed away the original $1500 on the doorstop that Dell provided me.
RUN! RUN! RUN!
Honestly, the worst experience with any company ever.
Buyer Beware!.......2005-10-29
Dell sold me a laptop that was incompatible with docking station and stand; replaced docking station and stand but still didn't work. Since this process took more than 21 days, Dell penalized me a 10% "restocking" fee and made me pay for shipping. Took a great deal of time to even get them to take the system back. Take my advice and stay away from Dell products.
Average customer rating:
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Targus Universal Auto/Air Adapter for Dell Laptop Computer
Manufacturer: Targus
ProductGroup: CE
 Laptop Computer
| by Use
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| Accessories & Supplies
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| Lithium Ion
| Nickel Cadmium
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Targus
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Product Features:
- Universal Auto/Air Adapter for Dell Laptop Computer
- Compatible with: Dell Inspiron 3000, 3200, 3500, 7000
- Dell Inspiron 2500, 3700, 3800, 4000, 4100, 5000, 5000E, 7500, 8000, 8100
- Dell Latitude C SERIES: C50, C600, C800, CP SERIES, CPi 366XT, CPi A400XT, CPi SERIES, CPi 300ST, CPi 300XT, CPt SERIES, CPx H500GT, CPx SERIES, CS/CSX SERIES, LSH 400ST
- Brand new, one year warranty!
ASIN: B000ID7EQC |
Average customer rating:
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Dell Latitude CPi 300XT Notebook (300-MHz Pentium II, 128 MB RAM, 6.4 GB hard drive)
Manufacturer: IBM
ProductGroup: CE
Categories
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| Camera & Photo
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IBM
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Product Features:
- 300 MHz Intel Pentium II
- Display Diagonal Size: 13.3 inches
- RAM: 128 MB
- Hard Drive Size: 6.4 GB
- Dell Latitude CPi 300XT
ASIN: B000FFEWU4 |
Product Description
Dell Latitude CPi 300XT Notebook - 300-MHz Pentium II, 128 MB RAM, 6.4 GB hard drive
Product Description
The Mylex FlashPoint DL based on proven high performance SCSI technology, provides the ultimate in Dual Channel Narrow Ultra SCSI solutions. The FlashPoint DL places two full SCSI channels onto one board allowing for more efficient use of PCI slots in a PC system. KT-932 FlashPoint DL kit includes the BT 932 SCSI host adapter, complete documentation, internal ribbon cables and drivers.
Average customer rating:
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Motorola Nextel i730, i733, i830, i833, i860 Flashing Battery *7 COLOR FLASHING FIREWORKS*
Manufacturer: Italia
ProductGroup: CE
Cordless Telephone
| by Use
| Batteries
| Batteries, Chargers & Power Supplies
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All Computer Cases
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Desktop
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ASIN: B0009G0DF2 |
Product Description
Add a bit of FLASH to your FLASHY Lifestyle with our Chameleon Design i860 i730 i733 i710, i830, i860 Nextel Flashing Batteries. Battery automatically lights up when making or receiving calls, stops flashing when call ends. Battery is a STANDARD sized battery similar to the SNN5705 battery you received with your phone when purchased new. Supplied with a STANDARD sized translucent battery door. Our Battery casing is made from top quality, Heavy Duty, Crystal Clear Plastic with an exclusive Life Time Warranty against defects.
BUYER BEWARE
Many other companies are selling Flashing Batteries that can only be described as JUNK. They are made from paper-thin outer plastic shells that tear, crack, and fall apart rapidly. They are also using plastic that is not 100% clear and actually diminishes the light intensity of the battery.
Average customer rating:
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Nextel Motorola i530 Super Bright 19-LED Flashing Keypad *BLUE*
Manufacturer: Motorola
ProductGroup: CE
Categories
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Motorola
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Product Features:
- Custom made for Motorola Nextel i530 phone.
- The 19-LED perform a programmed routine anytime when you make or receive phone calls. It will continue its routine during the conversation. The electronically programmed pattern will start again momentarily if the phone call continues. It also flashes when you receive message alerts.
- the package comes with a thin circuit board and a clear hard poly keypad (you may also use your original keypad as well).
- Installation diagram included! Installation requires partial disassembly of the phone. Once you have purchased this item from us and have any further question regarding the installation, our tech support team will be happy to assist you by email or phone. KNE
- It requires a Torx-6 (T6) screwdriver for installation (tool not included). This tool is very common. You might already had this tool in your tool box or you can find it easily at any of your local hardware store
ASIN: B000A13NHG |
Average customer rating:
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Lexmark 4K00196 Charge Roll for Optra M410 and M412
Manufacturer: Lexmark
ProductGroup: CE
Binding: Electronics
Ink & Toner
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| Electronics
| Dot Matrix Printer
| Inkjet Printer
| Laser Printer
All Accessories
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| Electronics
ASIN: B00006HN98 |
Product Description
Lexmark delivers high-powered solutions, services and supplies that meet or exceed the needs of customers ranging from the small office to the large corporate enterprise. Years of printing industry leadership, coupled with a close relationship with its customers, allow Lexmark to develop high-quality, easy-to-use business products and services.
Product Description
Whether in homes, factories, offices, airports, or on the street, it's hard to imagine a place where Philips is absent. What Philips wants is to make your life and work easier - and more fun! And Philips continuously explores new ways to improve products and to offer innovative products to its consumers. Philips. "Let's Make Things Better".PRODUCT FEATURES:Skip free Jogproof - 45-second Electronic skip protection;Long battery playing time - 20-hour playback (2 x AA Alkaline batteries);Rich and clear sound experience - Digital dynamic bass boost, 1-Bit D/A converter;Playback all kinds of discs - Plays CD, CDR and CDRW discs.
Average customer rating:
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NEC AccuSync ASLCD92VX 19" LCD Monitor- White
Manufacturer: NEC-Mitsubishi
ProductGroup: CE
Binding: Electronics
All Monitors
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19-Inch
| LCD
| Monitors & Projectors
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Product Features:
- 19" Flat-panel, LCD monitor--White
- Simple, clean and elegant design
- Low energy consumption saves you money
- Superior image quality
- Three year warranty
ASIN: B000DZKSMM |
Product Description
Enjoy the latest LCD technology without the hefty price tag with the 19" NEC AccuSync LCD92VX, a value-driven flat-panel monitor. This model features Ambix digital/analog connectivity, touch-integration capabilities, and exceptional screen performance with high brightness, low power consumption and Rapid Response technology for virtually uninterrupted, undistorted viewing of high-speed, full-motion video.
Amazon.com Product Description
A 19-inch LCD monitor from NEC-Mitsubishi, the ASLCD92V is PC and Mac compatible with wide 160-degree horizontal and vertical viewing angles (implemented via XtraView technology) and fast 16 ms response time. With its slim, sleek design, the monitor has a small 16.5-by-7.9-inch footprint and is also wall-mount compatible, freeing up your desktop for other uses.
A 1,280 x 1,024 maximum resolution and 0.294 mm dot pitch combine with a 450:1 contrast ratio and 250 cd/m2 of brightness to deliver an onscreen image that is bright, clear, and accurate. With the NaViSet display settings control, it is easy to adjust the monitor's many settings, such as brightness, H/V position and size, color temperature, and more.
The ASLCD92V accepts analog signals via its 15-pin mini D-sub port, and VESA plug-and-play compatibility means setup is quick and painless. The monitor features optional touch integration capabilities, allowing you to utilize fast and efficient touch technologies. Capable of accurately replicating over 16 million colors, the ASLCD92V features an AccuColor color control, which helps to maintain your monitor's color accuracy over time. Additionally, the low 37-watt (typical) power consumption helps to save both the environment and your pocketbook. The ASLCD92V comes backed by a three-year limited warranty, including parts, labor, and backlight.
What's in the Box
Monitor, base, signal cable, user's manual, power cord, setup sheet, warranty information
Product Description
Enjoy the latest LCD technology without the hefty price tag with the 19' NEC AccuSync LCD92V, a value-driven flat-panel monitor. This model features touch-integration capabilities, XtraView technology, exceptional screen performance, low power consumption, a space-saving cabinet design and Rapid Response technology for virtually uninterrupted, undistorted viewing of high-speed, full-motion video.
Average customer rating:
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Mitsubishi WS65857 65" Projection HDTV-Ready TV
Manufacturer: MITSUBISHI
ProductGroup: CE
Binding: Electronics
TVs
| Refurbished & Used
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Audio & Video
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By Size
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All Projection TVs
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HDTV CRT Projection TVs
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Accessories:
-
Sylvania 6900DTE ATSC/HDTV Broadcast Set-Top Box Receiver
ASIN: B000052142 |
Product Description
With their new cabinet design, Mitsubishi PlatinumPlus Series TVs look beautiful even before you turn them on. And that beauty translates into what's inside, in terms of quality, advanced features, and innovations. Here are the televisions that deliver pictures so lifelike they nearly breathe. The PlatinumPlus Series has all of the strong performance and features of the Platinum Series. Plus, it enhances picture performance and home theater system flexibility to bring premium television to a new level. EDF (Enhanced Depth-of-Field) Lenses provide more accurate focus in the corners and along the edges of the screen. High-Resolution Bitmapped Graphics Processor is ideal for on-screen graphics with 3D-like depth and image detail. 3D Graphical ViewPoint Menu uses the full capability of the new graphics processor to display easy-to-understand icons and text in a logical and intuitive way so that TV settings are immediately understood and changes are easily made. VGA Input allows connection of a PC or digital set-top box for displaying a standard VGA 60 Hz image. Computer games and multimedia Internet sites develop a new level of realism when viewed on such a large, clear, and bright screen. System 4 Home Theater Control makes the day-to-day operation of a complex audio/video system as easy as using a TV. Simply select the device you wish to view on the TV's five-layer remote control and press the Home Theater setup button. Both your TV and your AV receiver will automatically select the desired input.
Average customer rating:
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Media Sciences CYAN TONER CLEARCASE-PHASER 790 ( MS790C )
Manufacturer: Media Sciences
ProductGroup: CE
Binding: Electronics
Laser Printer
| Ink & Toner
| Printer Accessories
| Accessories & Supplies
| Categories
| Electronics
All Accessories
| Printer Accessories
| Accessories & Supplies
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| Electronics
Office Supplies
| Categories
| Office Products
| Bookmarks
| Calendars & Planners
| Cases, Folios & Travel
| Desk Accessories
| Desk Essentials
| Drafting Tools
| Filing, Binding & Storage
| Label Makers
| Labels, Tags & Tickets
| Money & Key Control
| Paper Pads, Notebooks & Clipboards
| Paper Punches & Folding Machines
| Paper, Forms & Envelopes
| Tally Counters
| Time Clocks & Cards
| Writing Instruments & Accessories
Product Features:
- Usually Ships the Same Day
- Usually Delivered within 24-72 hours
- Highest Quality Product
- Manufactured by Media Sciences, Inc
- Sold as 1 EA
ASIN: B00017X252 |
Product Description
Media Sciences Clearcase color toner cartridges for Phaser 790 color printers are designed to deliver significant savings while producing high quality results on the printed page. Phaser 790 Clearcase cartridges are newly manufactured and feature a cool clear case for ease of use. Why pay more for the manufacturer's brand when Clearcase cartridges can deliver significant savings that translates to your bottom line. With such great savings you can now buy that second printer!
Average customer rating:
- Missing a few important keys
- keyboard
- Terrible quality
- Quailty product that brings extended keyboard back.
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Macally 105-Key USB Keyboard in Original IMAC Color Bondi (Blue)
Manufacturer: Macally
ProductGroup: CE
Binding: Electronics
All Keyboards
| Keyboards
| Mice & Keyboards
| Computer Add-Ons
| Computers & Add-Ons
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Product Features:
- Blue translucent casing to coordinate with the Apple iMac design
- New curved design
- Quiet soft touch with positive tactile feedback
- Keyswitch control
- 5' USB cable
ASIN: B000051132 |
Product Description
A blue, translucent USB keyboard for the iMac & PC
Customer Reviews:
Missing a few important keys.......2007-02-15
If you are used to using the Mac keys for volume, and mute in ITunes you will miss them on this board. Also miss the eject disk button , Ways around it but a pain. If you just need it for typing then it is OK.
keyboard.......2007-01-21
I am very satisfied with the product I ordered. The keyboard fits my hand span comfortably and I am very pleased with the overall concept.
The service was quick and arrived in good condition.
Thank you for offering quality products at affordable prices.
Terrible quality.......2006-05-24
MacAlly seems quite lax when it comes to quality. I've owned three MacAlly products, two of them were the same keyboard which died first after less than 2 years and the second after less than a year. Their iceMouse, while cute and nifty, also has problems, and mouse and keyboard both have the tendency to lose communication spontaneously, until you restart the computer, and then maybe restart the computer again, then perhaps a third time... .
Of course there's a warrantee, but remember: YOU have to pay for shipping.
My advice: Stick with the Apple keyboard. None of their products have ever given me any problems, I've never had to have any of them replaced.
Quailty product that brings extended keyboard back........2000-10-29
After three years with the small iMac mouse Apple finally created an extended keyboard and awesome mouse, the only problem is, is that is doesn't work with older iMacs. This keyboard is great because it has the power on button on the keyboard, is USB, and is compatable with older iMacs. I totally recomend this great product from Macally!
Electronics:
- DELL Latitude CPi A366XT External Battery
- Dell Latitude CPi D266XT Battery
- Dell Latitude CPi D266XT Battery
- Dell Latitude CPX Notebook (650-MHz Pentium III, 256 MB RAM, 12 GB hard drive)
- Dell Latitude XPI CD M166ST Notebook (166-MHz Pentium MX, 32 MB RAM, 2.1 GB hard drive)
- DELL UltraSharp 2005FPW 20.1-inch Wide Aspect Flat Panel LCD Monitor with Height Adjustable Stand
- Dell UltraSharp 2405FPW 24-inch Wide Aspect Flat Panel LCD Monitor
- Delphi SkyFi2 XM Satellite Radio Receiver and Car Kit
- Denon AVR-2105 - AV receiver - 7.1 channel
- DENON AVR-3805 A/V Surround Receiver
Electronics
Electronics
Targus PA410U DEFCON CL Notebook Computer Cable Lock
Targus PA090U USB Mobile Port Replicator with Ethernet
Targus TSB312 16 Sport Deluxe Notebook Backpack
Targus NW03BM Noteworthy Optical Screen Scroller Mouse
Targus PAUM01U Ultra Mini Retractable Optical Mouse
